"Action Space" to Collaborative Space...Is The Open Office Concept Working For You?

As a sales rep for the contract furnishings world, this particular segment on NPR's Marketplace last week caught my attention.  While working for a global office furniture company, I sold the concept of the collaborative office space.  But I wonder, does open office concept work for your business or does it slow your productivity?  As Susan Cain suggests, there is still a need for quiet spaces...  What do you think?

Why companies are getting rid of cubicle walls | Marketplace.org

Mary Blanchard